Shopowner’s Top Concerns

Here is something I wrote for the January issue of Aftermarket News. It is based on a survey of shopowners we did in 2021, asking them about their top concerns about their shop. Two things keeping them up at night – the increased complexity of vehicle repairs, and finding and hiring qualified technicians.

You can read the whole thing over at Aftermarket News here.

Bruce Kratofil is a market researcher, economist, and writer in Cleveland, OH. He grew up in North Ridgeville Ohio and is an alumnus of North Ridgeville High School and Case Western Reserve University.